At Swag Boxes Now, we are dedicated to providing seamless and efficient shipping services for all your swag needs. Our shipping policy is designed to ensure a smooth delivery process and a delightful experience for our customers.

Order Processing Time:

Once your order is confirmed and payment is processed, our team begins preparing your swag boxes. Processing times vary based on the complexity of the order, customization requirements, and product availability. We strive to dispatch orders within 7-14 business days from the date of order confirmation. This time is dependent on order size. Please note that orders may require additional processing time during peak seasons or due to unforeseen circumstances beyond our control.

Note: Orders can also be delayed if proofs are not approved in a timely manner. We recommend all customers submit proof approvals within 24 hours of them receiving it to insure we are on track for production.

Shipping Methods and Carriers:

We partner with reputable shipping carriers to deliver your swag boxes swiftly and securely. Shipping methods available for selection may include standard ground shipping, expedited shipping, or other specialized shipping services. The choice of shipping method may impact delivery time and costs, which will be displayed at the time of checkout.

Delivery Timeframes:

Delivery times are estimated from the date of dispatch and vary based on the shipping method selected, destination location, and any potential external factors such as weather conditions or carrier delays. While we make every effort to ensure timely deliveries, please note that delivery dates are estimates and not guaranteed.

International Shipping:

We offer international shipping to select destinations. Please note that international orders may be subject to customs clearance procedures and additional import duties, taxes, or fees imposed by the destination country. Customers are responsible for any such charges, and we recommend contacting local customs offices for more information on potential fees.

Order Tracking:

Upon shipment, you will receive a confirmation email containing tracking information to monitor the progress of your order. Use the provided tracking number and link to stay updated on the status of your delivery.

Address Accuracy:

Please ensure accurate and complete delivery information, including the recipient’s name, address, and contact details, to avoid potential delivery delays or issues. Swag Boxes Now is not responsible for undeliverable packages due to incorrect addresses provided by customers.

Undelivered or Returned Packages:

In the event of a failed delivery attempt or a package returned to us due to an incorrect address or unclaimed delivery, additional shipping charges may apply for re-shipment. We will make reasonable attempts to contact customers regarding such cases. After unsuccessful attempts, the parcel will be held at a local courier facility for pick-up. The customers must contact the courier to arrange a re-delivery or pick-up schedule. However, please remember that the package will be held for a limited number of days. If the package remains unclaimed, please remember that we reserve the right to turn down the "return to shipper" due to the substantial import taxes and return shipping fees involved, so all unclaimed packages will be disposed. The customer is no longer entitled to a free replacement or a full refund.

Damaged or Lost Shipments:

Swag Box is not liable for products damaged during shipment.
For lost orders, or orders that were given a status of delivered but were not delivered, please contact the courier for assistance to file a claim. Secure the case number before ending the call.

Shipping Policy Updates:

Swag Boxes Now reserves the right to update or modify our shipping policy at any time. Any changes will be reflected on our website, and continued use of our services after policy updates constitutes acceptance of the revised terms.

For further inquiries or assistance regarding shipping, feel free to contact our Customer Experience Team at sales@swagboxesnow.com.

Thank you for choosing Swag Boxes Now for your swag needs!